Frequently Asked Questions

Find answers to common questions about shopping with Ella & Co, including shipping, returns, payments, and our stores in Kerikeri, Paihia, and Whangarei. If you can’t find what you’re looking for, feel free to contact us — we’re happy to help.

Shipping & Delivery

Do you ship across New Zealand?

How long does delivery take within NZ?

How much does shipping cost?

How is shipping calculated for furniture?

Returns & Exchanges

Can I return an item if it doesn’t fit?

Are sale items able to be returned?

What if my item is faulty or damaged?

Stores & Shopping

Do you have physical stores I can visit?

Where are your stores located?

Can I shop online from anywhere in New Zealand?

Do you offer click and collect?

Payments & Orders

What payment methods do you accept?

Can I pay by bank transfer?

Can I change or cancel my order after placing it?

Further Questions?

Please get in touch

shop@ellaandco.nz

09 9458386